Judging by some of the comments under my last post, I wasn't entirely convincing when I said that, in some circumstances, introducing a subbing stage into the journalistic process can damage the user experience.
Let me try to explain what I mean.
The circumstances I am thinking of are those where the journalist and audience are interacting in a conversational way, in real-time (or close to it) - for example in a discussion forum, a live chat or a blog discussion. In these circumstances, having every word the journalist writes checked and possibly re-written by a sub can interfere with the dynamic.
Continue reading "To sub or not to sub?" »
I’ve been giving some thought recently to the online equivalent of the magazine production desk.
We've done a lot of work with our writers over the past couple of years, helping them to transform themselves into digital journalists. And there is a reasonably clear digital migration path for our art editors/designers, taking responsibility for the look-and-feel and usability of our websites. But so far we haven't talked very much about the future for the people who work on our production desks.
Continue reading "The Web Production Desk" »
I just checked out yet another search engine, SiloBreaker, on the recommendation of information industry analysts Outsell.
Their gushing report, about SiloBreaker and another search specialist called Collexis, said these tools "take vertical search to the next level and show the way forward for value-added search services."
You can see why I thought it was worth a visit. So how did it do?
Continue reading "Vertical search is hard" »

Caroline is the keynote speaker at the AOP conference, talking about "The New Online Landscape: Local and Global"
The Washingtonpost.com has worked hard to build up a strong local audience. They find that local visitors come to the site more often, go deeper into the site and consume more pages. Visitors from further afield tend to come in through search engines and only view one or two pages. Sometimes they don't even know the Washington Post.
Continue reading "Caroline Little, CEO Washingtonpost.Newsweek Interactive" »